Privacy Policy

At Starla Soulmate Drawing ("we," "our," or "us"), protecting your privacy is our primary concern. This policy details what information we collect, how it is used, and the security measures we take to safeguard your personal details.

1. Information We Collect

To create your personalized drawings and astrological reports, we collect certain information:

2. How We Use Your Data

Your personal details are used strictly for necessary operations:

• Generating and delivering your customized drawings and reports.
• Processing payments through secure, encrypted processors (such as Stripe/Paddle).
• Providing customer support and responding to inquiries.
• Protecting against fraud, unauthorized accesses, and spam.

3. Data Sharing and Transfer

We do not sell, rent, or trade your personal data. Sharing only occurs with trusted service providers who help run our platform (e.g., hosting, email delivery, payment gateway). All third-party providers must process details in compliance with standard security regulations.

4. Data Security

We implement industry-standard administrative, physical, and technical safeguards (including HTTPS encryption, access limits, and regular software updates) to protect your details from loss, alteration, or theft.

5. Data Retention

We store your profile data for only as long as necessary to provide services, comply with accounting rules, or resolve disputes. Astrological questionnaire inputs and temporary reports are kept for up to 30 days after generation, while analytics details are deleted after 2 years.

6. Your Rights (GDPR & CCPA)

Depending on your location, you have rights regarding your personal information, including the right to:

• Access or export the personal data we hold about you.
• Request correcting or updating inaccurate details.
• Request deleting your account and all associated profile information.
• Restrict or object to processing your details.

To exercise any of these rights, please email us at privacy@starlasoulmatedrawing.org. We will reply to all verified requests within 30 days.

7. Cookies and Tracking

We use cookies to maintain your active session, remember preferences, and analyze visitor flows. You can configure your browser to decline cookies, but doing so may limit your access to some platform features.

8. Children's Privacy

Our services are directed to individuals 18 years of age or older. We do not intentionally collect details from children under 13. If we discover we have inadvertently collected such details, we will immediately delete them.

9. Changes to This Policy

We may revise this privacy policy from time to time. The updated version will be marked with a new "Last Updated" date and will take effect immediately upon posting.